Refund Policy

30-day guarantee if the test did not work

If within 30 days of the order date the test did not work technically — you did not get access to Level 4, the test would not start, it broke off, or it failed to save or show your results — we refund you in full. Just describe what went wrong and, if possible, add a screenshot plus the device and browser you used.

If the test worked correctly and you simply changed your mind or did not like your results, a refund is not guaranteed — we review such requests case by case. This does not affect your statutory consumer rights.

How to request a refund

Refunds are handled by Stripe, our payment provider. Submit your request by email at jurgeleviciute.inga@gmail.com — we will review it and, if needed, process the refund through Stripe.

Refund process

• We usually review requests within 2 business days.
• Once approved, the refund is issued to the original payment method; bank transfers may take up to 10 business days.
• After a refund, paid access to Level 4 is terminated.

Additional information

Stripe's refund policy also applies: https://support.stripe.com/. This policy does not affect any statutory consumer rights you may have. Also see our terms and conditions.